FAQ for Health Oasis

FAQ - Health Oasis

1. What are the delivery times?

Our delivery times vary depending on the destination and the shipping method chosen. Generally, orders are processed and shipped within 2-3 business days, and delivery usually takes between 5 to 15 business days.

2. How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your package on the carrier's website.

3. What payment methods do you accept?

We accept debit or credit cards (Visa, MasterCard) and PayPal. All payments are secure and encrypted to protect your information.

4. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible at info@healthoasis.us. If your order has not yet been shipped, we will do our best to accommodate your request.

5. What is your return policy?

We have a 30-day return policy. To be eligible for a return, the item must be in its original condition, unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

6. How do I initiate a return?

To initiate a return, contact us at info@healthoasis.us. If your return is accepted, we will send you a return shipping label and instructions on how to send your package.

7. What items are non-returnable?

Non-returnable items include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. Sale items and gift cards are not returnable.

8. How long does it take to receive a refund?

Once your return is received and inspected, we will notify you if the refund is approved. If approved, refunds will be processed to your original payment method within 10 business days. If you do not receive a refund within 15 business days after approval, contact us at info@healthoasis.us.